Privacy Policy

1. Information We Collect

We collect information in multiple ways, including when you provide it directly to us, automatically as you navigate through our Services, and from third-party sources.

Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Create an account or register for our Services
• Complete forms or profiles within our Services
• Subscribe to our newsletters or marketing communications
• Request customer support or contact us
• Participate in surveys, contests, or promotions
• Upload, analyze, or process data through our platform

The types of information we collect may include:

• Personal Identifiers: Name, email address, phone number, job title, company name, and postal address
• Account Information: Username, password, account preferences, and subscription details
• Payment Information: Credit card details, billing address, and payment history (note: payment processing is handled by our secure third-party payment processors)
• Communications: Information you provide in emails, chat messages, feedback forms, or support requests
• Business Data: Information about your organization, industry, use cases, and business needs

Information We Collect Automatically

When you access or use our Services, we may automatically collect certain information, including:

• Usage Data: Information about how you interact with our Services, such as features used, queries entered, visualizations created, time spent, pages visited, and actions taken
• Device Information: Device type, operating system, browser type and version, IP address, unique device identifiers, and mobile network information
• Log Data: System logs, error reports, and performance data
• Location Information: General location derived from IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

Content and Data You Analyze

When using SwiftAgent, you may upload, import, or connect to various data sources for analysis purposes. This may include:

• Database content and structures
• Spreadsheets and CSV files
• Business intelligence datasets
• API connections to your data sources
• Custom datasets and analysis parameters

We treat this data with the highest level of confidentiality and security, as detailed in our Data Security section.

Information from Third Parties

We may receive information about you from third-party sources, such as:

• Business partners, such as integration partners or resellers
• Marketing service providers
• Analytics providers
• Identity verification services
• Publicly available sources and databases

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain our Services

• Setting up and managing your account
• Processing and fulfilling your requests and transactions
• Providing the core functionality of SwiftAgent's data intelligence platform
• Enabling data connection, analysis, and visualization features
• Supporting natural language queries and AI-powered analytics
• Storing your preferences and settings
• Providing customer support and troubleshooting

To Improve and Develop our Services

• Understanding how users interact with our platform
• Identifying usage trends and areas for improvement
• Developing new features, products, and services
• Enhancing the accuracy and functionality of our AI and machine learning models
• Testing and troubleshooting new products and features
• Conducting research and analysis to improve our Services

To Communicate with You

• Sending administrative messages, updates, and security alerts
• Providing information about new features or products
• Responding to your comments, questions, and requests
• Delivering marketing communications, newsletters, or promotional materials (with your consent where required by law)
• Conducting surveys and collecting feedback

For Security and Legal Purposes

• Protecting the security and integrity of our Services
• Detecting and preventing fraud, abuse, and security incidents
• Enforcing our Terms of Service and other legal rights
• Complying with applicable laws, regulations, and legal processes
• Responding to lawful requests from public authorities

For Personalization and Analytics

• Personalizing your experience with our Services
• Recommending features or content that may interest you
• Tailoring marketing and communication efforts
• Analyzing usage patterns to optimize our Services
• Measuring the effectiveness of our marketing campaigns

Legal Bases for Processing (For EEA and UK Users)

For users in the European Economic Area (EEA) and the United Kingdom, we process your personal information based on one or more of the following legal bases:

• Performance of a Contract: Processing necessary to provide the Services you have requested
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services, preventing fraud, and ensuring security
• Consent: Where you have provided explicit consent to the processing of your personal information for specific purposes
• Legal Obligation: Processing necessary to comply with our legal obligations

3. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

Service Providers

We may share your information with service providers who perform services on our behalf, such as:

• Cloud hosting and infrastructure providers
• Data storage and database management services
• Analytics and business intelligence tools
• Customer support and ticketing systems
• Payment processors and billing services
• Email delivery and communication platforms
• Marketing and advertising partners

These service providers are contractually bound to use your information only as necessary to provide services to us and in accordance with our privacy commitments.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

Protection of Rights

We may disclose your information to protect and defend our rights, property, or safety, or those of our users or third parties.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Affiliates and Business Partners

We may share your information with our corporate affiliates (companies under common ownership or control) and business partners that help us provide, improve, and promote our Services.

Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure data centers and cloud infrastructure
• Regular security audits and compliance reviews
• Employee security training and confidentiality agreements
• Monitoring for suspicious activities and unauthorized access attempts
• Business continuity and disaster recovery plans

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

Data Analysis and AI Processing

With SwiftAgent, we understand that you may be processing sensitive business data. We have implemented specific security measures for data analysis:

• Data isolation and tenant separation to prevent cross-customer data exposure
• Strict access controls for customer data
• Masking and anonymization options for sensitive data fields
• Options to delete analysis history and queries
• Data processing agreements that comply with major regulations (GDPR, CCPA, etc.)

Security Certifications and Compliance

Our commitment to security is demonstrated through our compliance with industry standards and certifications, including:

• SOC 2 Type II certification
• ISO 27001 compliance
• GDPR compliance mechanisms
• Regular third-party security assessments

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

Account Information

We retain your account information for as long as your account is active or as needed to provide you with our Services. If you close your account, we will retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, enforce our Terms of Service, or take other actions required or permitted by law.

Data Analysis and Queries

For the data you analyze using SwiftAgent:

• Data and queries you process remain available throughout your active subscription
• You can manually delete analysis history and query logs at any time
• Upon subscription termination, we retain your data for 30 days to allow for subscription renewal
• After this period, your data is deleted from our active systems
• Backup archives may retain data for up to 90 days after deletion from active systems

Data Deletion Requests

You may request deletion of your personal information at any time by contacting us at privacy@deepanalysis.ai. Please note that some information may be retained in archived or backup copies as required by law or for legitimate business purposes.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

For All Users

• Access: You may request access to your personal information
• Correction: You may request that we correct inaccurate or incomplete information
• Account Settings: You can update certain information through your account settings
• Marketing Communications: You can opt out of marketing communications by following the unsubscribe instructions in any marketing message or by contacting us
• Cookies: You can manage your cookie preferences through your browser settings

For EEA, UK, and Similar Jurisdictions

If you are located in the European Economic Area (EEA), United Kingdom, or similar jurisdictions, you may have the following additional rights:

• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format
• Deletion: You may request the deletion of your personal information in certain circumstances
• Restriction: You may request that we restrict the processing of your personal information
• Objection: You may object to our processing of your personal information
• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time
• Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority

For California Residents

If you are a California resident, you may have the following additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the personal information we have collected, used, disclosed, and sold
• Right to Delete: You may request the deletion of your personal information that we have collected
• Right to Opt-Out: You may opt-out of the sale of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Exercising Your Rights

To exercise your privacy rights, please contact us at privacy@deepanalysis.ai. We may need to verify your identity before fulfilling your request. We will respond to your request within the timeframe required by applicable law.

7. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us at privacy@deepanalysis.ai. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

Deep Analysis is headquartered in Beijing, China, and we have operations, entities, and service providers in various countries. As such, we may transfer your personal information to countries outside of your country of residence, which may have data protection laws that are different from those in your country.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable data protection laws when transferring your personal information outside of these areas. This includes:

• Implementing appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission
• Transferring data to countries that have been deemed to provide an adequate level of protection
• Obtaining your explicit consent for certain transfers
• Transferring data necessary for the performance of a contract with you or in your interest

For more information about how we transfer personal information internationally, please contact us at privacy@deepanalysis.ai.

9. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not owned or controlled by Deep Analysis. This Privacy Policy applies only to our Services. We have no control over and assume no responsibility for the privacy practices of any third-party websites, services, or applications that you access through our Services.

We encourage you to review the privacy policies of any third-party websites, services, or applications that you visit or use.

Data Integration Partners

SwiftAgent allows integration with various third-party data sources and services. When you connect to these services:

• You may need to provide authentication credentials for those services
• Data may flow between our platform and the connected service
• The privacy policies and terms of those services will apply to your data stored there
• We recommend reviewing the privacy policies of those services before integration

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. In some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

For EEA/UK Data Subjects

For individuals in the European Economic Area or United Kingdom, you can also contact our EU/UK representative: